I like to login to my account at Nationwide each morning to see if there are any payments or credits, and that what are there are what I expect.
However, since Sunday, I have been unable to login. Each day, I got a message saying that the system would by back by 06:00.
Due to essential maintenance work some services will be unavailable on Tuesday 20/03/2012 between approximately 00:01 and 06:00 – we apologise for any inconvenience this will cause.
It’s now well past that time.
This is just not good enough.
Update on 21st March 2012
I have since found out what the problem was. I use Google Chrome as my default browser and have done for a couple of months, when I had problems in internet Explorer, whilst using WordPress. This behaviour only showed up in this browser and when I used Internet Explorer everything was fine.
This morning Google Chrome is working fine.
I may have found the solution, but how many customers of Nationwide use Google Chrome and don’t have the computer knowledge I do. In fact because of the WordPress problem, I’m a bit suspicious that all browsers don’t sing to the same hymn-sheet. It does mean that web designers must do a lot more testing, so they don’t get bad publicity because of unforseen changes to the design of browsers.
From both the web designers and the customers points of view it’s a nightmare.
The only way to spot this sort of problem early is to test sites continuously and analyse the web logs every day. The Nationwide problem might have been picked up from the latter, by indicating that there were a lot of login failures with Google Chrome.
I originally wrote the program for three reasons.
- You can control the size of the browser window, so that it fits your on-line Internet-based presentation. In the screen-shot above, the browser has been set to 800 x 600 pixels and some of the tolbars have been removed to give a cleaner view of the web page.
- The program allows you to print clean copies of pages from the Internet. The classic is wanting to print say a recipe or a set of instructions and instead of one page with what you want, you get the first bit on one page, the second on another and ipmteen pages of garbage. The Daisy Presentation Browser, allows you to select the part of the page you want and then print it.
- The program also allows you to take copies of web pages and then paste them into other programs, like Word and Paint. It makes producing manuals and on-line documentation a lot easier.
The software is free and can be downloaded from this page. There is a simple registration process to unlock some features of the program. As I hate spam with a vengeance, I only use e-mail addresses collected in the registration process to return user and registration codes.
The software works on any version of Windows later than 2000 or NT4.
To run the software you need to have Internet Explorer installed on your computer, but it doesn’t have to be your default browser.
I may still have pain in my face, a left hand that doesn’t know its Alt from its Control or Caps Lock, but I have to do something so I’m starting to program again. Or should I say reprogramming again as I’m only updating each of my Daisy Web Tools for 2011!
The first one that I will reprogram is the Presentation Browser. I wrote this a few years ago, to solve the problem of being able to print or capture a clean image of a web page, without the toolbar and all the other things that insist on being printed, when you do this from within Internet Explorer or another browser.
I shall announce the program here when it is ready. All of the Daisy Web Tools, will be available separately and free.